Privacy Policy


Ballinlough is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.

It is the intention of this privacy statement to explain to you the information practices of Ballinlough in relation to the information we collect about you.

For the purposes of the GDPR the data controller is:

Ballinlough Refrigeration Ltd,

Old Naas Road, Kingswood, Dublin 22 D22WP49

When we refer to ‘we’ it is Ballinlough Refrigeration Ltd

Please read this Statement carefully as this sets out the basis on which any personal data, we collect from you, or that you provide to us, will be processed by us.

Who we are

Ballinlough was started in 1986 as a small service and repair company for the transport refrigeration industry in Ballinlough, Co. Roscommon. Since then the company expanded taking on the Thermo King Dealership in 1992 and the Dhollandia Tail Lift Dealership in 1995.

Today we operate from our head office in Kingswood Dublin. We still have our original depot in Ballinlough, Co. Roscommon as well as our workshops in Annacarton Bridge, Co. Cork & Oranmore, Co. Galway. We also have Service Affiliates in all areas of the island of Ireland, who are fully trained and supplied with genuine Thermo King and Dhollandia parts.

Ballinlough specialise in a considerable portfolio of products & services from food safety, Pharmaceutical compliance & temperature mapping. Specialist tail lift applications & bespoke total fleet management solutions with individual teams looking after each segment.

Our after-hours service is second to none with our service engineers available 24 hours a day, 365 days a year.

Our website address is:

Our GDPR Owner and data protection representatives can be contacted directly here:

  • 01-4600322

How will Ballinlough use the personal data it collects about me?

Ballinlough will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary.

How is your personal data collected?

We use different methods to collect data from and about you including:

Direct interactions. You may give us your Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes the personal data you provide when you:

  • Apply for our products or services
  • Subscribe to our service or publications
  • Request marketing to be sent to you

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

What we do with the personal data

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract, we are about to enter or have entered into with you.
  • Where it is necessary for our legitimate interests and your interests or fundamental rights do not override those interests. For example, we might provide you with information relating to products or services that you expressly requested or that are reasonable to assume you would have interest in.
  • Where we need to comply with a legal or regulatory obligation.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. For example, if we fail to collect your Contact or Financial Data, we will not be able to provide you with the goods or services you have asked us to provide. In this case, we may have to cancel a product or service you have with us. However, we will notify you at the time.

Changing your details

We want to keep your personal data accurate and current. Please let us know if your personal data changes during your relationship with us.

Retention of your personal data

How long we hold your information depends on the nature of the information and the purposes for which it is processed. We  will only retain your data for as long as reasonably necessary in order to fulfil the purposes for which we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, reporting requirements or to support the  effective communication of products and services. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

Who are we sharing your data with?

Ballinlough will not share your information with any third parties, except with those third parties who perform services on our behalf.

Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfill the service they provide on our behalf.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third–party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Transfer of Data

If we transfer personal data to a third party or outside the EU/EEA we as the data controller will ensure the recipient (processor or another controller) has provided the appropriate safeguards and on condition that enforceable data subject rights and effective legal remedies for you the data subject are available.

Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Subjects Rights:

Ballinlough facilitate you, our clients, rights in line with our data protection policy and the subject access request procedure. This is available on request.

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review:if Ballinlough refuses your request under rights of access, we will provide you with a reason as to why.

 Additional information we are providing you with to ensure we are transparent and fair with our processing

How we keep your data safe

We use technical and organisational measures to protect your personal information from unauthorised access, to maintain data accuracy and to help ensure the appropriate use of your personal information. These security measures include, firewalls, intrusion detection systems, 24/7 protection of facilities where your personal information is stored, background checks for personnel that access physical facilities, and strong security procedures across all service operations.

When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.

Additional Processing

If we intend to further process your personal data for a purpose other than for which the data was collected, we will provide this information prior to processing this data.

Contact Us

Your privacy is important to us. If you have any comments or questions regarding this statement, please contact us.

Privacy policy statement changes

Ballinlough may change this privacy policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this privacy policy periodically so you’re aware of any changes. By using our services, you agree to this privacy policy.

This privacy policy was last reviewed in October 2020