Genuine Original Dhollandia & Thermo King Spare Parts Guaranteed Irish Next Day Delivery if ordered before 1pm

Privacy Policy

This Privacy Policy was last updated on 1st March 2025

1. Who We Are Ballinlough Refrigeration Ltd ("we", "us", "our") is the data controller responsible for your personal data collected via our website https://www.brltd.ie/. Our registered office is located at Srah, Ballinlough, Co. Roscommon

2. How to Contact Us If you have any questions about this privacy policy or our data practices, you can contact us at:

Email: info@brltd.ie
Phone: 09496-40045
Postal Address: Srah, Ballinlough, Co. Roscommon

3. What Personal Data We Collect and Why We collect and process personal data in the following ways:

Situation Data Collected Purpose Legal Basis Data Sharing Retention
When you place an order Name, contact info, delivery address, ordered items, optional password Fulfilling your order, customer support, fraud checks, legal obligations, product recalls Performance of a contract, Legal obligation, Legitimate interests Payment providers, couriers, hosting partners, suppliers As long as needed for the purposes stated
Payment processing Card/payment details, billing address, refund info Take and manage payment, prevent fraud, issue refunds Performance of a contract, Legal obligation Payment gateways, banks, web hosting partners Full card details removed after 13 months; other data retained as needed
Website usage IP address, browser/device, pages visited Fraud prevention, performance stats, marketing optimisation Legitimate interests Web analytics and advertising partners 24 months (then aggregated and anonymised)
Email newsletter subscription Email address, sign-up time/method To send marketing emails and offers Consent (opt-in) Email service providers Until you unsubscribe or request deletion
Contacting us via forms Info provided on form, IP address, referrer Respond to your request, verify legitimacy Legitimate interests Hosting providers Depends on the nature of your request
Meta Pixel tracking IP, browser/device, interactions Advertising effectiveness, audience insights Consent Meta (Facebook) 24 months (then anonymised)

4. Legal Bases for Processing Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

  • Performance of a contract – e.g., processing your order

  • Legal obligation – e.g., tax and accounting rules

  • Legitimate interests – e.g., fraud prevention, marketing effectiveness

  • Consent – e.g., Meta Pixel tracking, email marketing

5. Cookies and Tracking Technologies We use cookies and third-party tools (including Meta Pixel) on our website. These are used only after you have provided consent via our cookie banner. You can adjust your preferences at any time. For more details, please see our Cookie Policy.

6. How We Share Your Data We only share your personal data with third parties that help us deliver our services, including:

  • Website hosting and infrastructure providers

  • Payment gateways and banks

  • Email newsletter platforms

  • Couriers and logistics partners

  • Advertising and analytics providers

Where any third party is located outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

7. International Transfers Some of our partners (e.g., Meta Platforms, Google) may process your data outside the EEA. We ensure any international data transfers comply with GDPR using safeguards like the EU Commission’s Standard Contractual Clauses.

8. Your Rights You have the following rights:

  • Access your data

  • Correct inaccurate data

  • Request erasure

  • Object to processing

  • Restrict processing

  • Data portability

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie)

To exercise your rights, please contact us. We may need to verify your identity before responding to your request.

9. Security Measures We use secure servers, encryption, and role-based access controls to protect your data. Payment data complies with PCI DSS standards. Passwords are encrypted.

10. Changes to This Policy We may update this policy from time to time. The latest version will always be available on our website. For significant changes, we will notify you by email or prominent notice on the site.

11. Complaints If you have concerns about how we handle your data, please contact us first. If unresolved, you may file a complaint with: Data Protection Commission
Website: www.dataprotection.ie
Phone: +353 57 8684800 or +353 761 104 800
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